Customer Success Manager (m/f/d)

Job description details

Intro

Are you passionate about making customers happy and thrive in fast-paced environments? We’re looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris! In this role, you’ll be the key to our customers’ success – providing top-notch support, identifying their needs, and ensuring they get the most out of our services. You’ll be their trusted advisor, drive satisfaction, and work closely with our sales and marketing teams to deliver exceptional experiences. Ready to make an impact? Apply now and help shape the future of customer success at Vade, part of the Hornetsecurity Group!

Your Job

• You make our customers happy: you are responsible for the support of existing customers and help them to use our services in the best possible way.
• You regularly survey the satisfaction of our customers and identify needs or dissatisfaction and resolve potential issues fast and effectively.
• You introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated.
• You are the mouthpiece of our customers and are responsible that their concerns are heard at Hornetsecurity. With the help of your input our services can be continuously improved.
• You are managing projects and are working closely with the marketing team to drive outstanding customer success campaigns.

Your Profile

• You hold a degree in marketing, advertising, communications, computer science or similar.
• You have experience in a customer facing role – ideally in the IT-technical field.
• You enjoy working with customers to understand their needs and requirements in detail and are a good problem solver.
• You have a talent for communication and are competent and confident in dealing with customers and partners – both in French and English.
• You enjoy convincing customers and partners of Hornetsecurity services in presentations and web meetings.
• You motivate yourself with your own successes and pursue your goals with passion.
• You are an organizational talent, know how to set priorities, and capable of managing multiple tasks despite a demanding workload.
• You are driven and ambitious, with a desire to work in a fast moving, start-up environment.

Your Benefits

• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
• Home-Office Option and flexible working time.
• No dress code – you can come to work as you like.
• Delicious coffee, tea, soft drinks and fresh fruits every day for free.
• Meal vouchers worth €10.
• 100% coverage of public transportation costs.
• Unlimited access to the UDEMY training platform.
• Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
• Unlimited contracts – we’re looking for hornets to grow long term with us.

Your application form